If for any reason you are not satisfied with your purchase, you can return unworn items within 14 days of receipt.

The security tag attached to the items must not be cut or damaged.

To request a return authorisation, visit our returns portal or contact our customer service at customercare@filippomarchesani.com

Items are shipped within 1–2 business days (Monday to Friday) from the order date.

During sales or promotional periods, shipping may take longer.

As soon as your order has shipped, you will receive an email with a link to track your shipment.

You can also check the status of your order by logging into your account and clicking Order status in the menu at the bottom of our website.

You can create an account during checkout or by visiting your account page. Simply enter your email address: we will send you a verification code so you can log in easily and securely, without having to create a password. Once logged in, you can view and manage your orders, save your shipping details and keep track of all your activity.

Our system does not use traditional passwords. To access your account, simply enter your email address and you will receive a temporary verification code. This way there is no need to create or change a password: every login is protected and secure thanks to the code sent by email.

If a size or item is out of stock, you can ask to be notified as soon as it is available again. Just click the “Notify me when available” button on the product page and enter your email address. You will receive an automatic notification when the item or size you are interested in is restocked.

We accept several payment methods to give you maximum flexibility.

You can pay by bank transfer, PayPal, credit card (Visa, MasterCard, Amex, Maestro, Apple Pay, Google Pay and UnionPay), cash on delivery, Scalapay (pay in 3 interest-free instalments), HeyLight (for flexible payments) or Shop Pay.

Choose your preferred method at checkout.

If you received an item different from the one you ordered, please contact our customer service at customercare@filippomarchesani.com, stating your order number.

We will get back to you as soon as possible.

If you wish to cancel or change an order, please contact our customer service as soon as possible by writing to customercare@filippomarchesani.com, calling +39 0873319010 or sending a WhatsApp message to +39 327 308 1753 to check whether it is still possible to make changes.

Once the order has been processed, it can no longer be changed or cancelled.

Please refer to the size charts on each product page, where available.

They contain useful information on sizes and fit to help you choose the one that suits you best.

You can enter your promo code in the dedicated field during checkout.

The discount will be applied automatically to your order total if the code is valid and active.

Tracking links are not updated in real time.

We recommend waiting a few hours to allow the courier to register the information.

If the problem persists, you can contact our customer service at customercare@filippomarchesani.com.

If you received a delivery notification but did not receive your package, please contact our customer service immediately.

Any claim regarding missing items, damage or delivery to a wrong address must be submitted within 7 days of the shipping date shown on the courier’s website.

After this period we will not be able to accept claims.

Refund times may vary depending on your bank.

The amount will be credited to the same payment method used for the order.

For cash on delivery payments, you will need to provide your bank account details for us to process the refund.

You can request a copy of your invoice by ticking the dedicated box when placing your order.