You can create an account during checkout or by visiting your account page. Simply enter your email address and we'll send you a verification code to log in easily and securely, without having to create a password. Once you're logged in, you can view and manage your orders, save your shipping information, and track all your activity.

Our system does not use traditional passwords. To access your account, simply enter your email address and you will receive a temporary verification code. This way, there is no need to create or change a password: each access is protected and secure thanks to the code sent by email.

Se una taglia o un articolo è esaurito, puoi richiedere di essere avvisato non appena tornerà disponibile. Ti basterà cliccare sul pulsante “Avvisami quando disponibile” presente nella pagina del prodotto e inserire il tuo indirizzo email. Riceverai una notifica automatica se l’articolo o la taglia che ti interessa verrà riassortita.

We accept different payment methods to offer you maximum flexibility

You can pay by bank transfer, PayPal, credit card (Visa, MasterCard, Amex, Maestro, Apple Pay, Google Pay and UnionPay), cash on delivery, ScalaPay (pay in 3 interest-free installments), Heylight (for a purchase with flexible payment) or Shop pay.

Choose the method you prefer at checkout

If you have received an item other than the one you ordered, please contact our customer service by writing to customerservice@filippomarchesani.com and indicating the order number.

We will respond and contact you as soon as possible.

If you wish to cancel or modify an order, please contact our customer service as soon as possible by writing to customerservice@filippomarchesani.com or by calling +39 0873319010 or by sending a WhatsApp message to +39 327 308 1753 to check if it is still possible to intervene.

Once the order has been processed, it will no longer be possible to make changes or cancellations.

We invite you to consult the information tables present in the sheet of each product if available.

Inside you will find useful information on sizes and fits to help you choose the one that best suits you.

You can enter your promotional code in the dedicated field during checkout.

The discount will be automatically applied to the order total if the code is valid and active

Items are shipped within 1-2 business days (Monday to Friday) from the date of order.

During sales or promotions, shipments may take longer. As soon as your order has been shipped, you will receive an email with a link to track your shipment.

You can also check the status of your order by logging into your account and clicking on Check Order in the menu at the bottom of our site.

Tracking links are not updated in real time.

We recommend that you wait a few hours to allow the courier to record the information.

If the problem persists, you can contact our customer service by writing to customerservice@filippomarchesani.com.

If you have received a delivery notification but have not received your package, please contact our customer service immediately.

Any complaints regarding missing items, damage or delivery to an incorrect address must be received within 7 days of the shipping date indicated on the courier's website.

After this deadline we will not be able to accept complaints.

If for any reason you are not satisfied with your purchase, you can return unworn items within 14 days of receiving them.

You can choose between a size or color exchange, store credit or a refund.

The security thread on the items must not be cut or damaged.

To request a return authorization, log in to your personal area or contact our customer service by writing to customerservice@filippomarchesani.com

Refund times may vary depending on your bank.

The amount will be credited back to the same payment method used for the order.

In the case of payment on delivery, it will be necessary to provide the bank account details to proceed with the refund.

You can request a copy of the invoice by ticking the dedicated box when ordering.